"Ready for Whatever Happens"
When a storm or disaster strikes, SERVPRO’s Disaster Recovery Team® is poised and “Ready for whatever happens.” With a network of more than 1,700 Franchises, the SERVPRO® System strives to be faster to any size disaster. Strategically located throughout the United States, SERVPRO’s Disaster Recovery Team® is trained and equipped to handle the largest storms and highest flood waters. Providing
experience, manpower, equipment, and other resources, the Disaster Recovery Team® assists your local SERVPRO® Franchise Professionals. SERVPRO’s Disaster Recovery Team® has responded to hundreds of disaster events. In the
aftermath of a disaster, there is only one objective: to help you make it “Like it never even happened.”
2016 East Tennessee Wildfires: One of the largest in the history of Tennessee, the Great Smoky Mountains wildfires burned more than 17,000 acres and about 2,500 structures in November 2016. The 12 crews that were dispatched worked a total of 78 jobs, where they mitigated over $1 million in damages.
2016 Hurricane Matthew: Following the East Coast from Florida up to North Carolina, this hurricane caused major flooding, primarily as rivers rose in Eastern North Carolina. SERVPRO®
had 169 crews dispatched. These crews took on more than 1,050 jobs and over $7.5 million in damages.
2016 Louisiana Flooding: Catastrophic flooding occurred in Southern Louisiana where rainfall measured 20 inches or more total, falling at a rate of more than 2-3 inches per hour in some places. This caused rivers and inland waterways to rise to record levels. The Disaster Recovery Team® responded to over 830 jobs with 185 crews.
2016 Houston, TX Flooding: In April, a nearly stationary mesoscale convective system developed
over Houston, resulting in widespread rainfall rates of 2-4 inches per hour. This was a historic
flooding event for Harris County, which saw a total of nearly 18 inches of accumulated rainfall. The Storm Team dispatched 81 crews to over 360 jobs, mitigating over $3 million in damages.
2015 Siberian Express: Record subzero temperatures caused major problems for a large portion of the country stretching from Florida to Maine. The Midwest also experienced record breaking low temperatures, resulting in frozen pipes and ice dams causing major problems for residents. The Storm Team dispatched a total of 257 crews from 108 Franchises to assist local SERVPRO® Franchises completing nearly 2,000 jobs.
2014 Mid-Atlantic Flooding: Rainfall rates up to 2 inches per hour caused major flash flooding stretching from Northeast Ohio all the way to Portland, Maine. Eastern Michigan and Baltimore,
Maryland, were also impacted, creating over 1,381 jobs for the Storm Team to produce. A total of 82 SERVPRO® Franchises and 173 crews mitigated over $4.3 million in damages while
assisting the local Franchises.
2014 Polar Vortex: Record low temperatures caused by a break in the North Pole’s polar vortex resulted in an unprecedented freezing event, panning from east of the Rocky Mountains to as far south as central Florida, affecting all or part of 39 states and 70% of the SERVPRO® Franchise System.
2013 Colorado Floods: Heavy rainfall, with amounts up to 17 inches in some areas, resulted in widespread flooding in Fort Collins, Boulder, and surrounding Colorado mountain communities. The Disaster Recovery Team® responded with 109 crews from 48 Franchises to assist the local SERVPRO® Franchises in the emergency response.
2012 Hurricane Sandy: Affecting more than 20 states, Sandy left widespread damage and flooding from Florida stretching the entire eastern seaboard to Maine. The Disaster Recovery Team®
placed nearly 1,000 crews in affected areas, representing over 300 SERVPRO® Franchises from across the country. Teams traveled from as far as Arizona, California, Oregon, and Washington.
*Courtesy of Restoration Newsline Vol 15, Iss 7
Celebrate Summer Safely
Summer is a time to enjoy the great outdoors,
but it is also important to keep safety in mind.
Consider the following tips, provided by the
National Fire Protection Association to keep
you and your family safe all summer long.
- When using a charcoal grill, only use
starter fluids designed for barbecue grills; do not add fluid after coals have been lit.
- When using a gas grill, ensure the hose
connection is tight; check hoses for leaks.
Applying soapy water to the hoses will easily
and safely reveal any leaks.
- Always build a campfire downwind from
the tent area. Clear vegetation and dig a pit
before building your fire. Extinguish the fire
before going to sleep or leaving the campsite.
- Store liquid fire starter (not gasoline)
away from your tent and campfire and only
use dry kindling to freshen a campfire.
SERVPRO® of Paulding/Polk Counties wishes you a safe and happy summer!
*Courtesy of Restoration Newsline Vol 15, Iss 7
The Mold Mitigation & Remediation Process
A little bit of mold can turn into a big problem if not handled quickly and properly by professionals.
When there’s a water intrusion, like a roof leak or leaking water line, mold can quickly become a problem in your home or business. Mold can affect your health and can also cause significant damage to your property. Fortunately, your local SERVPRO® of Paulding/Polk Professionals have the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different, requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a “typical” mold removal process.
Call SERVPRO of Paulding/Polk
The mold cleanup and restoration process begins when you call SERVPRO’s Call Center or SERVPRO of Paulding/Polk at 770-505-0555. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.
Inspection & Damage Assessment
Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. Mold feeds on cellulose and water which can be hidden from plain view.
Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.
Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO® of Paulding/Polk technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.
Removing Mold & Mold-Infested Materials
The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.
Cleaning Contents & Belongings
SERVPRO® of Paulding/Polk Professionals clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They are also trained to remove odors and deodorize using fogging equipment.
Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet, or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.
SERVPRO® of Paulding/Polk Professionals understand mold and mold growth and have the training and equipment to remediate mold in your home or business.
*Courtesy of Restoration Newsline Vol 15, Iss 6
Biohazard, Crime Scene, & Vandalism Cleanup
*Courtesy of Restoration Newsline Vol 28, Iss 5
Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO® of Paulding/Polk Counties also offers fast, reliable biohazard and crime scene cleanup* and restoration services to residential and commercial property owners.
Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A
failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.
SERVPRO® of Paulding/Polk Counties professionals are trained to safely and effectively remove biohazardous substances and prepare waste for proper disposal according to OSHA, EPA, and state and local health regulations.
Equipped with the necessary safety equipment and cleaning products, SERVPRO® of Paulding/Polk Counties helps turn unsafe environments into
clean, safe homes and offices.
SERVPRO® of Paulding/Polk Counties can help with the following issues:
- Bloodborne Pathogens
- Methamphetamine Labs
- Crime Scene Residues
- Sewage Backups
- Black Water Intrusions
- Mold Mitigation and Remediation
State and local regulations vary. Contact SERVPRO® of Paulding/Polk Counties at 770-505-0555 today for 24-hour emergency service.
*Services vary by location
**Courtesy of Restoration Newsline Vol 28, Iss 5
May is National Building Safety Month
Building Safety Month—in its 37th year—is an initiative of the International Code Council (ICC) and their 57,000 members across the world, as well as their partners in building construction and design, and the safety community. Building Safety Month is an opportunity to educate insurance and commercial property professionals, as well as the general public, on “what it takes to create safe, resilient, affordable, and energy efficient homes and buildings,” according to the ICC website.
The theme for 2017 is Code Officials— Partners in Community Safety and Economic Growth and highlights managing disasters, specifically natural disasters, in week three of this year’s campaign.
Some of the topics and tips shared throughout the month include Disaster Safety and Mitigation, as well as Fire Safety and Awareness.
The general public may not be aware how codes and code officials “improve and protect the places where we live, learn, work, worship, and play,” and this month can certainly improve that awareness!*
IMPORTANT TIPS FROM THE ICC
Disaster Safety & Mitigation
- If you live in a high wind or hurricane prone area and do not have tested and code- approved shutters for protection from windborne debris, consider temporarily protecting your doors and windows by mounting exterior grade, 7/16" minimum thickness plywood and fastening it into place. Visit www.flash.org for detailed instructions on how to use plywood for emergency board-up.
- Consider building or retrofitting to create a tornado-safe room in your home. Follow ICC/NSSA 500 Standard for detailed construction information and to ensure you achieve the highest level of protection for your family.
- In wildfire prone areas, remove fine (dead grass, leaves, etc.) and coarse fuels (dead twigs, branches, etc.) within 30 feet of a building to create a survivable space in case
of wildfire. Be sure to remove dry leaf and pine litter from roofs, rain gutters, decks, and walkways. Follow ICC’s International
Wildland-Urban Interface Code® for detailed requirements.
- Flooded roads could have significant damage hidden by floodwaters. Never drive through floodwaters or on flooded roads. Do not
attempt to cross a flowing stream. It takes only six inches of fast flowing water to sweep you off your feet and two feet of water to move an SUV-sized vehicle.**
*Source: Restoration Newsline Vol 28, Iss 5
The Importance of Cleaning Dryer Vents
According to FEMA, failure to clean home dryers causes 34% of home dryer fires. Home dryer fires cause $35 million in property loss and can even cause injury or death.
To reduce the risk of these fires happening in your home, SERVPRO® of Paulding/Polk Counties can help clean dryer vents and ducts that may have lint buildup.
Other tips for keeping your dryer vents clean from the National Fire Protection Agency include cleaning the lint filter before and after each load and making sure the outdoor vent flap will open and is not restricted by snow, a bird’s nest, or other potential obstacles.
For more information on cleaning dryer vents, contact SERVPRO of Paulding/Polk Counties at 770-505-0555.
*Courtesy of Restoration Newsline Vol 15, Iss 4
Do You Have Dirty Ducts?
Different contaminants of foreign objects can enter and collect in your air ducts that may diminish the indoor quality of your home or office.
Did you know your ventilation system is often the biggest culprit in poor indoor air quality? Inspecting the duct work in your facility or home should be a high priority. In most cases, the HVAC system has been operating for some time without much attention. Dirty ducts can circulate odors, contaminants such as mold, and irritating dust throughout your building or home.
A routine part of SERVPRO® of Paulding/Polk Counties' service is inspecting the heating, ventilation, and air conditioning unit (HVAC). Keeping the HVAC and duct work clean can potentially extend the life-span of the equipment by allowing it to operate at peak condition, which may help save you money. Duct cleaning may not always be necessary. SERVPRO® of Paulding/Polk Counties will inspect your HVAC system and duct work and make recommendations about the best way to address any indoor air quality concerns. This inspection can help save you money and provide peace of mind on the health of your HVAC system and duct work.
In some circumstances, such as after a fire, smoke, or suspected mold growth, duct cleaning becomes an essential part of the cleanup process. In these cases, SERVPRO® of Paulding/Polk Counties can often restore the HVAC system and duct work to pre-damage condition.
If you have a fuel-burning furnace, stove, or fireplace, the U.S. Environmental Protection Agency (EPA) recommends they be inspected for proper functioning and be serviced before each heating season to protect against carbon monoxide poisoning.
The SERVPRO® Duct Cleaning System is proven and cost-efficient. Unlike the majority of duct cleaning services, SERVPRO® of Paulding/Polk Counties uses a portable ventilation and air duct cleaning system to examine duct work and make a clean sweep, removing years of dust and grime.
- The process begins by using patented equipment, including a roto-scraper, which automatically adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.
- Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container.
- Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the air stream. HEPA filters capture debris and keep the indoor environment clean.
- As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.
- Filters will either be cleaned or replaced to remove odor and dirt.
For more information on duct cleaning, or to schedule an appointment, contact SERVPRO® of Paulding/Polk Counties at 770-505-0555 today.
*Courtesy of Restoration Newsline Vol 28, Iss 4
Destroy Odors with Deodorization
Even a small fire can cause odors for years to come if the affected areas are not properly cleaned and deodorized. Fire, smoke and soot damage in your home or business can create unpleasant and potentially permanent problems.
As various materials burn, the smoke produced travels throughout the structure, leaving odorous residues and deposits on surfaces and in hard-to-reach places. Unless fast, professional action is taken, these residues and deposits can cause permanent damage to contents and may result in resurfacing odors.
With technicians certified by the Institute of Inspection, Cleaning and Restoration (IICRC), SERVPRO® of Paulding/Polk Counties provides specialized services that can rid your home or business of offensive odors left by fire or smoke damage. SERVPRO® of Paulding/Polk Counties does not cover up lingering odors with a fragrance; they seek out and remove the sources of the odor. Once the source is found, SERVPRO’s own proprietary line of cleaning products is used to treat and prevent the odor from returning. Any restorable item in affected areas will also be professionally cleaned and deodorized, including furniture, draperies and upholstery, electronics, art, flooring, walls, ceilings, HVAC air ducts, and more.
Ask SERVPRO® of Paulding/Polk Counties to explain the various deodorization methods available and which will work best for you.
If you or a customer suffer a fire damage or some other accident and require deodorization services, contact SERVPRO® of Paulding/Polk Counties at 770-505-0555. Whether it’s fire, water, or mold damage, or just a stubborn odor that refuses to go away, we’ll help make it “Like it never even happened.
*Courtesy of Restoration Newsline Vol 28, Iss 4
Preparing for a Flood
Flooding can happen fast in many environments. The American Red Cross recommends having the following list of items packed and ready to go in the event of an evacuation due to flooding.
- Water—3+ day supply; one gallon per person per day
- Food—3+ day supply of nonperishable, easy-to-prepare food
- Battery-powered or hand-crank radio (NOAA Weather Radio, if possible)
- Extra batteries
- First Aid kit
- Medications (7-day supply) and medical items (hearing aids with extra batteries, glasses, contact lenses, syringes, cane)
- Multi-purpose tool
- Sanitation/personal hygiene items
- Copies of personal documents (medication list and pertinent medical information, deed/lease to home, birth certificates, insurance policies)
- Cell phone with chargers
- Family and emergency contact information
- Extra cash
- Emergency blanket
- Map(s) of the area
- Baby supplies (bottles, formula, baby food, diapers)
- Pet supplies (collar, leash, ID, food, carrier, bowl)
- Tools/supplies for securing your home
- Extra set of car keys and house keys
- Extra clothing, hat and sturdy shoes
- Rain gear
- Insect repellent and sunscreen
- Camera for photos of damage
If flooding ever plagues your home or business, call SERVPRO of Paulding/Polk at 770-505-0555 to make it "Like it never even happened."
*Courtesy of Restoration Newsline Vol 28, Issue 3
Do you know how to use a portable fire extinguisher?
Portable fire extinguishers can be life and property saving tools when used correctly. In order to operate an extinguisher, the National Fire Protection Association (NFPA) suggests remembering the word PASS:
P - Pull the pin. Hold the nozzle pointing away from your and release the locking mechanism.
A - Aim low. Point the extinguisher at the base of the fire.
S - Squeeze the lever slowly and evenly.
S - Sweep the nozzle from side-to-side.
Read the instructions on the fire extinguisher and become familiar with them before a fire breaks out. Remember, extinguishers do have limitations. It is also important to ensure you have the correct type of extinguisher for your facility. To find more information on choosing the appropriate class of extinguisher, please visit the NFPA website at nfpa.org.
*Courtesy of the SERVPRO Restoration Newsline Volume 28, Issue 2.